We are looking for Female Customer Care Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Proven working experience as a customer service manager, retail manager or assistant manager
- Excellent communication skills in English, Hindi and Telugu are mandatory
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Basic Computer Knowledge
- The candidate should be responsible for making inbound and outbound calls for the sale of our Laptop Insurance product
- No.of. Positions: 5
- Education- Any Diploma/Any Graduate or undergraduate can apply
- Organization Name: Lapcom Works Pvt Ltd
- Location: 303, 3rd floor, Taramandal Complex, Lakdikapool, Hyderabad
- Incentives and Day shift
- Job Type: Full-time
- Salary: 12,000.00 to 18,000.00 /year